spa secret shopper
We supply a report back to you based on your goals compared against our experience, good and/or indifferent for you to keep as an informational reference.
Additional observations: Body language, tone & appropriate conversations, etiquette, how the staff works with other employees, cleanliness from staff, handling sensitive information, and any other specifics the business would like covered
Two secondary options come after the shop:
Your team can take the information from the reports and execute your own path to change
We can create a customized plan of steps or education/classes on areas of concern & our team can come in and train your staff to help make improvements.